Clients of winning firms are 60% more likely to be completely satisfied.
Tucson, AZ – February 2, 2022 – R&A CPAs, one of the Southern Arizona’s leading public accounting and advisory firms, announced today that they have won the Best of Accounting Award for providing superior service to their clients; one of just 51 accounting firms across the US to achieve this distinction. ClearlyRated's Best of Accounting® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of 2022 Best of Accounting winners are 60% more likely to be satisfied than those who work with non-winning firms. R&A received satisfaction scores of 9 or 10 out of ten from 88.4 percent of their clients, significantly higher than the industry’s average of 53 percent in 2021. Their 84 percent Net Promoter© Score was more than double the industry average of 38 percent in 2021.
“We are especially proud to receive this Best of Accounting Award as R&A celebrates its 80th year. We are fortunate to have a team that shares the responsibility of providing outstanding service to our clients,” said R&A CPAs Chief of Staff and Shareholder, Phillip C. Dalrymple. “All of us are proud and honored to be recognized by our clients in this way.”
“Winners of the 2022 Best of Accounting award for client satisfaction have demonstrated their commitment to delivering exceptional client service, even as Covid-19 has forced them to reimagine and rebuild their approach to business," said ClearlyRated's CEO and Founder, Eric Gregg. "These service leaders have kept the client experience at the heart of their business strategy, and it's my honor to celebrate and showcase the 2022 Best of Accounting winners alongside feedback from their actual clients on ClearlyRated.com!”
Since its founding in 1942, R&A has been committed to helping business and individual clients achieve their financial objectives by aligning strategic solutions with their unique goals. R&A’s comprehensive consulting services, depth of experience, and focus on the future have enabled them to be named a Top 400 Firm nationwide by INSIDE Public Accounting for three consecutive years, to be recognized by Forbes Magazine as ‘Best of Accounting 2022’ and ‘Best of Tax 2022,’ and to be recognized as one of the Southwest’s largest public accounting and advisory firms. Domestic and international clients turn to R&A as a trusted partner that provides a strategic approach to tax, audit, and a comprehensive array of accounting and advisory services. R&A is committed to providing their clients with the utmost in timely service and responsiveness.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated's Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.