R&A surveys our clients once a year to learn what we are doing well and, very importantly, where we could do better. We pride ourselves on providing the highest level of service possible, and client feedback is essential to ensure we are meeting or exceeding that vital goal.
If you are an R&A client, we will be advising you in mid-July that you will be receiving an email on August 3 with the survey link from ClearlyRated, the third-party vendor that conducts our survey. The survey will close on August 17, and we will recap the compiled results for all survey respondents.
While our Client Appreciation Survey survey comes out only once a year and is facilitated by an objective third party, we welcome client feedback at any time. Our Director of Operations, Tavi Meketon, or your primary contact at R&A are always available to speak with you directly.
The survey is brief, just seven questions. All of us at R&A thank you in advance for taking the time to respond and help us ensure we are providing you with the exemplary level of service you have come to expect.
On behalf of the entire R&A team, thank you.